Extended Vendor Support – updated 2 – ACT

EXTENDED VENDOR SUPPORT

Maximize the life of your IT assets

Extended Vendor Support ensures your IT environment stays reliable and optimized through a proven Break-and-Fix approach. keeping your business running with no disruption risks.

From diversity to one point of contact

With 30 years of expertise, ACT brings strong multi-technology knowledge, managing all your different vendors and technologies through a single, specialized support team. Simplifying operations and delivering more expertise

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WHAT IT COVERS

Vendor Management for Back-to-Back Contracts:

ACT coordinates directly with technology vendors for efficient issue resolution.

Lifecycle Management for End-Of-Support & End-Of-Life Equipment:

Ensuring systems stay functional and secure.

Spare Parts Management:

Regional stocks and logistics for fast replacement and minimal downtime.

SOLUTIONS

Escalation and Case Management

We open and track support tickets with the vendor, push for quick fixes and arrange replacements if needed.

Firmware and Lifecycle Management

We keep track of product updates and end-of-support dates so nothing is left outdated or unprotected.

License and Subscription Stewardship

We renew your licences on time and trim any extras to save money.

FEATURES

Multivendor Expertise

Skilled in managing and maintaining diverse technologies across multiple vendors.

Comprehensive Coverage

Support for both on-premises and cloud environments.

Customizable SLAs

Service levels aligned with your business priorities and performance requirements.

Local Stock Availability

Quick access to spare parts ensuring fast replacements and minimal downtime.

Central Helpdesk

24/7 support through a centralized helpdesk providing fast response and efficient case handling.

OUR PARTNERS

OUR CREDENTIALS AND ALLIANCES

Take the time to talk to one of our experts

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